Subscriptions are standard to the industry. You create a product or service on your account and then list it for potential clients to sign up for. These subscriptions can be recurring at various intervals or as a one off payment for a one time acquisition of your service.
Currently Paylooza hosts all the existing services and can be accessed through a direct URL or an iframe that can be displayed on your own webpage.
Refunds are inevitable in a subscription business where physical or digital goods are delivered to clients. Account owners can initiate a refund on their account management page for a specific client. Currently, end-users need to contact the account owners directly or support@paylooza.com to initiate the refund process. We submit refund requests to your customer’s bank or card issuer. Your customer sees the refund as a credit to their account approximately 5-10 business days later, depending upon the bank. Refunds can’t be canceled after they’re issued, if there is a dispute a new charge needs to be made to the client. Disputes aren’t possible on credit card charges that are already fully refunded. If the Credit Card that needs to be refunded is expired or unavailable then the system will continue to try to issue the refund for 30 days then abort the process and return funds to the account manager.
Subscriptions can be canceled either by the client or the account owner. Any money collected for services not rendered can be refunded. Pelase contact support at support@paylooza.com if you need assistance.
Your credit card information is not saved by us and cannot be in turn stolen from us. Everything is transacted through tokens given directly through the payment processors.
If a credit card is rejected for being unavailable or expired then the system will continue to try and process the request daily over a 30 day period. If it still cannot be processed then the charge will be canceled by the processor and both parties will be notified.